Aug 13, 2025
Extremely Disappointing Self-Pickup Experience and Food Quality I am writing to express my extreme disappointment with a recent order I attempted to self-pickup. My experience was highly unpleasant, from the unsanitary state of the kitchen to the poor quality of the food. I visited the location for a self-pickup, only to find the kitchen on the second floor in a shockingly dirty and foul-smelling state. The smell was so bad that I had to cover my nose just to reach the second floor. After a 20-minute wait, I received my order. The dal makhani was cold, and although I was told it was hot inside the container, it was clearly not. Upon returning home, I had to reheat the dish as it was cold and tasted pathetic, as if it had come straight out of a refrigerator. The conditions I witnessed are unacceptable and a major health concern. The unhygienic environment and the poor food quality have completely ruined my trust in your brand. I will not be ordering from Rebel Foods again and will be sharing my experience with others. I expect a prompt response and a full refund for this order. I also urge you to address the unsanitary conditions at this location immediately.
