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Extra up to Rs.500 off on a min bill of Rs.999 on select styles
Get Myntra E-Gift card worth Rs. 500 (Valid for one time use only)
Get Myntra E-Gift card worth Rs. 1000 (Valid for one time use only)
Get Myntra E-Gift card worth Rs. 1500 (Valid for one time use only)
Get Myntra E-Gift card worth Rs. 2000 (Valid for one time use only)
Get Myntra E-Gift card worth Rs. 5000 (Valid for one time use only)
Points to remember
● Voucher amount is inclusive of all taxes and service charges.
● This coupon code is issued by Myntra and magicpin is acting as facilitator only.
● Vouchers are non refundable.
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|Myntra Offer||Myntra Offer Details|
|All Users||Flat 10% off Upto Rs.500 on a minimum bill of Rs.999(valid on Select Catalogue - Refer T&C's)|
|UPI Offer||Extra 1% OFF with MGPUPI|
|Payment Offer - OlaMoney||Cashback upto Rs.200 on first ever txn of min. Rs 299 using OlaMoney Postpaid+|
|Payment Offer - FreeCharge||15% upto Rs.40 CB on min. txn of Rs.150 for New users of FreeCharge|
|User's choice||Extra up to Rs.500 off on a min bill of Rs.999 on select styles|
|Best Price||Extra up to Rs.500 off on a min bill of Rs.999 on select styles|
For all your fashion and lifestyle needs, Myntra is a one-stop solution. It is India's most prominent e-commerce shopping website that offers a variety of fashion, beauty and lifestyle products. The company aims to provide a hassle-free and splendid experience to all its customers across the country.
It has an extensive range of brands and products on its online portal that can be accessed via their website and mobile application. Over the years, Myntra has made a conscious effort for its customers to bring them a diverse range of the most trendy and in-style products available in the country. The company very well understands its customers' needs and ensures that it caters to most of them.
It provides its customers with various products from different categories such as clothing, accessories, cosmetics, footwear, beauty, and more. The e-commerce giant offers products from more than 500 leading brands that include both indigenous and international names. Some of these prominent brands are Nike, Puma, Adidas, Catwalk, FCUK, FabIndia, Biba among others.
The company's value proposition is to offer its consumers power and ease in purchasing fashion and lifestyle products on the internet. It offers 100% authentic products from various brands and has a vast in-season product catalogue. They also have all possible payment options from cash on delivery, e-wallet, bank transfer, etc.
The company also offers a 30-day return policy. These are some of the reasons why customers prefer Myntra over its competitors for shopping online. Not just this, the company provides for a 24x7 dedicated customer care team to answer your queries of its customers.
Myntra also provides a service called "Try and Buy Service" where you can try out your purchases when they are delivered, pay for only what you like, and return the rest, then and there. It is a paid service that is available on most of the company's products. It is available in 31 cities across the nation.
In the offers section, Myntra provides an array of discounts and offers to its customers for saving money while getting the best quality products that the customer desires. Some of these include Flat 60% Off on kurtas and kurta sets, shoes, t-shirts, shirts, jeans, and kidswear, all at a minimum 50% off, and tops and watches at a minimum of 60% off. The company's other pocket-friendly offers include heels and flats under 999, dresses under 1299, and headphones under 1499.
The user's choice coupon from magicpin for Myntra is "Flat 15% Off, up to Rs.750" on spending a minimum of Rs.1999. It is valid on all days on select products, and one voucher is applicable per bill.
Customer satisfaction is the key to any successful business when they are dealing with the masses especially. It is hard to achieve and even much harder to maintain for a longer period of time.
The employees of this organization have been following a very proactive approach to understanding the customer’s pain areas and wow points to excel in winning over customer satisfaction for a long period of time.
The primary target prior to achieving sales numbers is simply of achieving the customer satisfaction and a great focus goes on providing the best experience to a customer when they come up with problems or questions or suggestions.
Myntra as a company is fond of calling their team-mates interacting with the customers, as 'champions'. They have been practising following the golden rule of trying to get into the customer's shoes in all situations, come what may.
Myntra as a brand believes to go beyond the transactional relationship with the customer.
It is imperative to take the relationship with the customer beyond its transactional exchange of conversations.
The leadership of the company confirmed that sometime back; a customer service champion (team member) received a phone call from a female who had placed an order a day before. In a normal situation, the order would not have reached the customer within the next 24-48 hours but she wanted it for a special occasion of her husband’s birthday and she had ordered a gift for him on this special day. Under this situation, this case now was with the logistics department or partner of the company; hence it was not officially under the control of the customer experience team.
In this situation, when the Myntra Champion came to know that the customer is based in Bangalore, he went to the logistics department, collected the order on behalf of the customer (with the prior permission of the customer), and delivered the order to her doorstep with a birthday cake at 11:30 PM.
This led to the introduction of the new initiative of converting this into a structured program in order to surprise their customers with a wow experience based on the inputs from the customer experience team. The brand got so much appreciation and has led to a much more meaningful relationship-building between the brand and the customer.
Customer service is the key to having an excellent online shopping experience and this decides if the customer will visit the portal for the next shopping or not. Once the customer places the order through an online platform, there are two important touchpoints for a customer, one at the delivery end and the other is customer service.
Amongst the two, it is at the time of delivery that a customer meets a representative from the company. Faster delivery, better condition of goods, and a smile on the delivery boy’s face definitely add a lot of value and become the gratification moment for the customer. But more than all this it creates a perception about how the customer will be treated in case of any issues.
This is the reason, all delivery boy’s even if they belong to an external logistics partner, they are given Myntra gear from helmet to the shoe. This indicates the belief in the customer and establishes an association of the brand and with the delivery person who belongs to Myntra.
Lingerie and Loungewear is another category of Myntra that has witnessed unbelievable growth in 2020. This is simply because of the fine and unmatched quality that it gives through its sellers and also offers a huge range of brands that can meet the demand of varied customers.
The demand for this category of business has scaled up exponentially since 2019, and Myntra has been instrumental in maintaining the customer satisfaction ratio. The Lingerie and Loungewear category is a fashionable yet essential need for a woman's wardrobe and hence there is a regular demand for this category of all ranges and brands.
The company successfully adopted the strategy to meet pace with the growing needs of this category especially during the pandemic times when loungewear is everyone's most preferred choice of attire because people were locked inside during the lockdown periods and were seeking comfort when at home.
Initially, Myntra successfully developed strategic partnerships with existing brands on their platform to develop collections that catered to the times. For a situation like work from home, the platform had the WFH collection where the top was to be stylish and formal for presentations and the bottom has to be something comfortable that you can step in and out any time.
Simultaneously, Myntra also attempted to onboard close to 150 new sellers to provide a wider collection and multiple options for customers. And then Myntra supported the visibility of the range with meaningful content to educate customers on the intended use for different products.
So for example unmatched bras where Myntra told customers why it's important to wear one under a semi-transparent top, what kind of neckline it would suit, and what fabric is best suited. This created a lot of confidence in the eyes of the customer that this helped to identify their needs easily and find the solution quickly. The Lingerie and Loungewear category has grown multifold and has huge demand.
Myntra's fair and transparent culture is the key to the success of this category.
To check the status of your order, click on the "My Orders" section in the main menu on the app or website.
To redeem your Myntra Points, you have to make a purchase from Myntra before the expiry of your points.
Myntra Credit offers a customer an instant checkout option and faster refunds. To top up your Myntra Credit, net banking, credit or debit cards, and PhonePe wallet can be used. Cash on delivery, international cards, and gift cards cannot be used to top-up Myntra Credit. The maximum value up to which money can be added to Myntra Credit is Rs. 50,000.
To check the balance of your Myntra Credit, sign in to your account on Myntra and then go to your profile. Under the Myntra Credit tab, an option to check the Myntra Credit balance amount is available.
To purchase a Myntra Gift card:
An additional charge of Rs. 25 is all that it takes to send a gift to your loved ones. The "gift wrap" option can be chosen from your shopping bag. You can also add a personalized message with your gift.
Click on the "My Orders" section in the main menu of the app or website. Select the item or order you wish to cancel.
An order can be cancelled before it is out for delivery. That is, till the time the cancel option is available on the app or website. Even the items purchased on sale can be cancelled. If the order is prepaid, the amount will be credited via the same method in which the payment has been made.
In case the payment has been made by a credit or debit card, through net banking or wallet you will receive a refund into the user account within 7 to 10 days from the time the order was cancelled.
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