Where can I find the latest offers?

You can find the latest offers at https://magicpin.in/

How do I know that my order has been successfully placed?

When your order is placed, you will see its details on the order confirmation page. A confirmation email will be sent to your registered e-mail id and SMS confirmation will be sent to your registered mobile number.

What if I do not receive an order confirmation?

In case you can see that your order has been placed on the 'My Orders page', you will soon receive a confirmation e-mail and SMS. Make sure you check your spam folder as well.

How to check the status of my order?

To check the status of your order, click on 'Track' on the 'My Orders page'. Remember that the tracking link may take up to 24 hours to get activated from shipping. However, once they dispatch your shipment you will be notified via SMS.

Can I cancel my order?

Yes, you can cancel your order till the time your order starts to get processed. Till the time your order is in 'Order confirmed' status, it will be eligible for cancellation.

How can I return my product?

To return an order click on 'Return' on the 'My Orders page' within 15 days of the order. A pick-up for the same will be arranged within 2 to 3 days of your request.

How long does it take to get my product picked up after requesting a return?

It will take 3 to 4 working days for your order to get picked up. The product packaging must be intact, just the way it was delivered.

How do I get a refund?

After the order has been picked up, the refund will be initiated within 12 to 15 working days from the date on which your order was picked and it will be done to your selected mode.

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