Dabbawala is a term used to refer to a person who delivers freshly cooked meals from home to the workplace. The term is derived from the Hindi words ‘dabba’ meaning box and ‘wala’ meaning carrier. The dabbawala system is a unique and efficient delivery system that has been in operation for over a century. It is a complex network of delivery personnel who collect freshly cooked meals from the homes of customers and deliver them to their workplaces. The dabbawalas use bicycles, trains and taxis to transport the meals. The meals are then sorted and delivered to the correct destination. The dabbawala system is a remarkable example of a successful and efficient delivery system.
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