Easy Refund

Refund T&Cs

• Refund amount will be processed within seven working days after acceptance of a valid return.
• Refund will be processed only to the original source of payment
• No request for refund to any other source will be entertained
• Company/Brand/Outlet holds the right to hold/reject the refund request in case the item is found damaged/washed/used.
• magicPoints will be refunded instantly to the wallet once the return is accepted.
• Delivery fee, if any, will be refunded along with the item bill amount
• In case a refund is not received within seven working days from the date of return acceptance, please contact your service provider bank.
• For COD/Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)
• If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in the helpdesk section by raising a ticket.
• Note: Refunds cannot be processed to third-party accounts. The name on your magicpin account should match with the name of the bank account holder.
• The product that is picked up needs to be the same as the one that was sent to the customer. EAN & image to be matched
• Products should not have been washed or cut/resized, and should not be in Non-sellable condition.
• Barcode tags and labels should be intact on the product
• Physical Invoice received should be sent back in the return
• Only returnable products to be returned, and should be picked up within return allowed policy days