How magicpin app works?

Go to any outlet of your choice , and use the magicpin App camera to click a selfie from inside the outlet! Fill in 3 very simple details to send selfie, and then submit a picture of the bill (dated same day as selfie). Please ensure that the selfie & bill are clear and not hazy.

Cashback

Cashback may not be credited if one or more of the following conditions exist:-


Selfie

Bill

Deal

Redemption

App Usage

Q. How to claim a deal?

Follow these simple steps to get started-

  1. Open magicpin App
  2. Click on ‘Claim’ button at the bottom right corner of the window.
  3. Search for the name of the outlet you are visiting and click “Claim”
  4. Click selfie from inside the outlet
  5. Take a picture of your bill. Make sure all four corners of bill are captured in the picture.
  6. Write a cool caption and enter bill amount.
  7. Click on submit and see your wallet become heavier!

Q. How to use wallet balance?

Click on the left topmost corner on the homepage of your magic pin app .There you will find several options like Home, Redeem Points, Transactions etc .

Go to the Redeem Points section and click on ‘Search’ on the right top most corner.

To recharge your phone, type ‘prepaid mobile recharge’/’Postpaid mobile recharge’. Or you can check out the amazing vouchers available from the list.

Q. How to recharge my phone?

Follow these simple steps to recharge from your wallet:-

  1. Click on the top-left corner of your App select 'Redeem Points'.
  2. Select or search "postpaid/prepaid recharge/prepaid data recharge" in wallet section that appears according to your requirement.
  3. Enter the 10 digit mobile number which you want to recharge and select 'operator' from the dropdown.
  4. Select your recharge amount and click on 'Buy Now'.
  5. Your recharge will be done instantly. Feel free to reach out to us if you don't get your talk-time in 24 hours.

Q. How to check my wallet balance?

Click on the left topmost corner on the homepage of your magic pin app .There you can find several options like Home, redeem points , transactions etc .

Go in the redeem points section and your wallet page with wallet balance will open.

Q. When will my wallet points expire?

The validity of your wallet points is 90 days. If you have not done any transaction on the app for more than 90 days, your wallet balance will expire. Wallet validity will be restored to 90 days with every transaction.

Q. I have enough magicpin points but it's redirecting me to payment page. Why?

To use wallet balance one successful transaction with the bill is mandatory. As you might not have completed your first successful transaction therefore you are not able to use wallet balance.Complete one successful transaction with bill to use the wallet balance.

Q. How many times can i avail cashback?

You can claim any number of cashback in a day from food outlets. However only one cashback can be claimed per outlet in a day.

Cashback

Q. Do you accept discounted bills?

Discounted bills are not accepted by the system.Please note that we don't provide cashback if any discount/offer/voucher/coupon has been applied on the bill.

Q. What if I order food online?

Unfortunately, cashback can not be credited for selfies from home/home delivery bills . Only in store bills and selfie from store are accepted.

Q. How much time does it takes to process any claim.

Generally it takes upto 2-3 hours but in the case of heavy traffics/adding new merchant it might take 24 hours. Please let us know if you haven’t received your cashback in 24 hrs. We will look in to that.

Q. How to avail maximum cashback?

You can book a deal in advance when cashback is high to avail maximum cashback.For booking a deal , follow these steps : open your magic pin app > click on the search deal , the icon in the right topmost corner > type the name of the outlet in the search bar > click on book deal . After doing this while claiming deal you can see that coupon code generated due to blocking the deal is auto filled in the coupon code area and you will get maximum cashback ..

Q. Is it necessary to take selfie from inside the outlet?

Yes, you must take selfie from inside the store.Selfie from outside the store are not accepted by the system.

Q. Do you accept handwritten bills?

We do not provide cashback on handwritten bill, we accept printed/stamped bills only with all the details like name, address of the outlet, date etc mentioned on it.

Q. Can my friend share the same bill that i have shared?

One bill can be processed only once.

Q. I took a lot of selfies at the outlet. Can I share them on the App?

The selfies must be clicked & sent using the camera button on the magicpin App. You will not be able to share selfies/images which are stored in your gallery.

Q. How many cashback can I claim in a day?

You can claim multiple cashbacks in a day. Please note that only one cashback from outlet in a day can be processed.

Q. Is there any limit of number of transactions?

There is no limit but only one transaction allowed at one fashion store by a user in one week and only one transaction is allowed per week from beauty outlets.

Q. Can I claim bill of yesterday?

Sorry, outdated bills are not valid for cashback. Your bill should be of same day only.

Recharge

Q. How to recharge my phone?

Follow these simple steps to recharge from your wallet:-

  1. Select 'Redeem Points' from App menu.
  2. Search "postpaid/prepaid recharge/prepaid data recharge" in wallet section, according to your requirement.
  3. Enter the 10-digit mobile number which you want to recharge and select 'operator' from the dropdown.
  4. Select your recharge amount and click on 'Buy Now'.
  5. Your recharge will be done instantly. Feel free to reach out to us if you don't get your talk-time in 24 hours.

Q. I have enough magicpin points but it's still redirecting me to payment page. Why?

To use wallet balance, one successful transaction with bill is mandatory. Complete your first transaction to redeem your wallet points.

Q. I have recharged my phone today but it’s not reflecting yet. Why?

Sometimes, it may take up to several hours for the recharge to reflect. Please let us know if the recharge is not reflected in your wallet in the next 24 hours.

Q. I recharged my phone with Rs. 40 but got only Rs. 24. Why?

While purchasing a prepaid phone recharge voucher worth Rs. 40, you receive a recharge of Rs. 30 which is equal to recharge from any other source. The service charge of Rs. 10 is charged to manage and sustain wallet services.

Q. I am trying to recharge my phone but it’s showing an error?

You might have selected incorrect mobile operator or entered incorrect mobile number. Also please check that you have a stable internet connection while recharging your phone.

VOUCHER

Q. How to use UBER voucher ?

Follow these steps to use the Uber voucher:

  1. Open the uber app on your device.
  2. On the left top side open the menu and visit the payment section.
  3. Click on "Add promo/gift code" and enter the voucher code.
  4. The voucher will be added and you will be given a discount on your next ride.

Q. How to use PVR voucher?

Follow these steps to use the PVR voucher:

  1. Select your movie, timings, seating arrangements and proceed for payment
  2. Now in payment options, click on PVR Exclusive-Offers
  3. Under this category, click on "Starpass".
  4. Type your voucher code and click on "Apply ". The voucher amount will be deducted from the overall sum.

Q. What happens if the ticket price is less than the voucher amount for PVR voucher?

The voucher value cannot exceed the value of movie ticket. If the price of movie ticket is Rs.125, then the worth of the voucher will be reduced to Rs. 125 as one voucher is applicable for 1 movie ticket only and not as per the total sum.

However, it is beneficial if you are going for bookings higher than the value of voucher. You can do so by just applying Cluster-3 vouchers. For eg. Recliners in Select City Walk cost around Rs. 700 per person but you can book one recliner seat by applying just one Cluster-3 voucher of Rs. 330.

Q. PVR voucher transaction failed?

Please apply the voucher at least after 2 hours if you have applied it anywhere and cancelled the transaction later.

Q. How many vouchers can I use in a bill?

Only 1 voucher can be redeemed on a particular bill/table.

Q. How to apply Freshmenu voucher?

Follow these steps to use the Freshmenu voucher:

  1. Open Freshmenu app from your device and log in from your account.
  2. Add the products you want to order into your cart.
  3. Add the delivery address and click on Checkout.
  4. On payment page, click on "Add a promocode". Enter the voucher code you want to use and click on pay.

OTHERS

Q. How to change privacy settings?

Click on the three dots on the top right corner of a post. From the drop-down menu, click on ‘Edit privacy’ and select the appropriate option.

Click on the right-hand settings in your profile, then scroll down for posts and click on 'Settings' on the right hand side of the pots. Now you can click on 'Edit privacy' and select the appropriate option.

Q. How to change my email address?

  1. Open your magicpin app and click on top corner to open the navigation drawer. Click on your profile.
  2. On the top right side of your profile pic you will find an option to ‘edit’.
  3. Please select that option and enter/update the details accordingly.

Q. How to stop email notifications?

You can simply click on the "Unsubscribe" button on the bottom of any of the mail which you have received from us and you will no longer receive email notifications.

Q. How to book deals for higher cashback?

Click on the deals section of magicpin app and search the outlet you want to visit. There, you will get option to book deal. You can check all booked deals in My transactions> Booked Deals section on the app. Once the deal is booked, the coupon code generated for higher cashback will be applied automatically when you claim a cashback from the outlet.

Q. How to check my purchased vouchers?

Click on the left topmost corner on the homepage of your magic pin app. There you will find several options like Home, redeem points , transactions etc .

Go to My Transactions> Vouchers section and to find the details of vouchers purchased by you.

Referral

Q. I referred someone but referral amount has not been credited yet?

There are a few reasons for this happening. One of these mentioned below should apply to you.

  1. To earn referral reward, the first successful transaction with bill is mandatory. As the number you have mentioned has only installed the app and not made the first successful transaction, no referral reward has been credited yet to you.
  2. The number you have mentioned is already registered with us from an account or the app has already been installed earlier on the device of the referred friend.
  3. The number you have referred has installed the app from a location where magicpin is inactive. Please note that currently we are live in Delhi-NCR , Chandigarh , Bangalore , Jaipur , Panchkula , Mumbai , Shimla , Manali , Ooty , Coorg , Rishikesh , Haridwar , Hyderabad. We are gradually expanding to other part of the country.
  4. The number you have mentioned had not installed the app via your referral. We request you to check again and refer more of your friends to earn more rewards.
  5. Referral reward is not applicable with the number you have shared with us as it is not fulfilling our security criteria. Please share your selfie and bill to avail cashback and refer more of your friends to get referral bonus.

Q. I referred someone and he has already completed the first transaction but referral reward has still not been credited?

To earn referral reward first successful transaction with bill is mandatory. You will not get referral reward if your friend has got a partial cashback. Please ask your friend to visit any nearby store to avail the complete cashback to earn referral reward.

Referral T&C

Referral points will not be credited if one or more of the following conditions exist

Campaign T&C

Campaign Content Terms


Campaign Voucher Terms