Jan 6, 2023
Croma
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Mixed service and product issues
Croma Chandkheda receives mixed reviews. Many customers praise helpful staff like Subhadip, Tausif Ali, Hetal, and Pooja Shinde for patient guidance and good service. However, numerous complaints highlight poor after-sales service, warranty issues, rude behavior, delivery problems, and misleading voucher policies. Some also report receiving damaged or wrong products.
What customers love
Vouchers from ₹500
Brts Bust Stop, Sharan Circle Homes
summary(1)
4.9
10 ratings

Jan 6, 2023
Croma
Customer experiences at this Croma store are sharply divided. Many praise helpful, patient staff like Subhadip, Tausif Ali, Hetal Leuva, and Rakesh for guiding purchases and ensuring timely delivery and installation. However, a significant number report poor service, including rude behavior, warranty issues, delivery of wrong or damaged products, and misleading voucher policies. The store seems to have strong individual staff members but systemic problems in service consistency and after-sales support.
Staff like Subhadip and Hetal are praised for clear explanations and patience.
Customers appreciate staff helping them choose the right product.
Tausif Ali ensured timely delivery and demo of a refrigerator.
Staff members like Purna are reported as rude and dismissive.
Warranty claims are often refused or mishandled, leaving customers frustrated.
Customers received wrong models or damaged items upon delivery.
Vouchers expire unexpectedly and prices differ from stickers on products.