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Mixed: friendly staff, safety concerns
Guests frequently praise the courteous staff and clean, well-maintained rooms at affordable rates, with many noting a hassle-free experience. However, several reviews raise serious concerns about theft incidents and the hotel's lack of security and response, alongside issues with room ventilation and maintenance.
What customers love
G38H+964, Old Delhi Main Road, Old Delhi Gurgaon Rd, near Rao Bhojnalaya, Kapas Hera Extension, Kapas Hera, Gurugram, Haryana 122016
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4.0
Guests are divided on this budget hotel. Many praise the polite staff, clean rooms, and affordable rates, making it a decent choice for short stays. However, serious concerns about theft and staff complicity, along with complaints about cramped, poorly ventilated rooms and maintenance issues, significantly mar its reputation.
Multiple guests appreciated the courteous and helpful behavior of the hotel staff.
Several reviewers noted that the rooms were well-maintained and clean.
Guests found the hotel to be reasonably priced and good value for money.
Reviewers mentioned receiving prompt and satisfactory service during their stay.
Several guests reported thefts, with staff allegedly involved and no compensation offered.
Complaints about cramped, humid, poorly ventilated, and unsanitary rooms were common.
Some guests noted that room maintenance and furnishings like beds need improvement.
One reviewer mentioned the hotel's location is dirty with garbage and poor drainage.
3 years agoRooms were very good. The behavior of the owner is awesome. Only minus point is the location, which is too dirty. People are throwing garbages here and there in main road, no such proper drainage is there. Inside the hotel premises all are neat and clean.
2 years agoयहां का स्टाफ बहुत अच्छा है रूम होटल सब कुछ बहुत अच्छा लगा हमें और यह एक्सपीरियंस हमारे साथ पहली बार हुआ बाकी काफी होटल में तेरे गंदे बहुत रहते थे लेकिन यह बहुत साफ सुथरा होटल साफ सुथरा रूम और यहां का स्टाफ भी बहुत अच्छा है Super 👍
6 months agoYou must stay here for feel free like home.. manager and staff very polite in nature and rent accordingly your stay. Thanx for accomodation
6 months agoI want to take a moment to express my heartfelt thanks for the exceptional services and hospitality providing during my stay. Thanks!!
6 months agoExcellent stay. Well-maintained rooms, courteous staff and hassle-free check-in. Overall very satisfied with the service.
Edited a year agoBrilliant hotel I'm staying here since 3 Days And mr. Raghu Bhaiyya (manager) is a very good person. Very helpful staff.
Verbatim reviews published by customers on Google.
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