Enquire nowFrom the editorial desk
Ambiance · A busy Airtel store with mixed service; some customers report long wait times and dismissive staff, while others highlight helpful individual employees.
Best for · Quick SIM-related requests, Helpful individual staff assistance, Convenient location with parking
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Mixed service quality
The Airtel store in Aluva Bazaar receives mixed reviews. Customers praise quick service for SIM activations and duplicate SIMs, with standout staff like Ms. Karthika and Prajwal Bhat. However, many report poor customer service, unknowledgeable staff, long wait times, and unresolved issues, especially with broadband and eSIM conversions. The store is conveniently located on the main road with parking.
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Address
Xxii/46, Ground Floor, Aura Building, NH Bypass Pulinchuvadu, Market Rd, opposite Arya Bhangi Honda, Periyar Nagar, Aluva, Kerala 683101
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Airtel Store Reviews
3.6
What reviewers say
Customer experiences at this Airtel store are sharply divided. Many praise specific staff members for efficient, polite service, especially for SIM activations and replacements. However, a larger number of reviews describe extremely poor service, citing dismissive staff, lack of technical knowledge, long wait times, and unresolved issues. The store appears understaffed and disorganized, leading to frustration among customers seeking basic assistance.
- Helpful individual staff×3 — Staff like Karthika and Prajwal provided efficient and friendly assistance.
- Quick SIM services×2 — Several customers received fast and smooth SIM activation or replacement.
- Convenient location×2 — The store is easily accessible on the main road with ample parking.
- Rude and dismissive staff×6 — Multiple customers reported disrespectful behavior and lack of willingness to help.
- Poor technical knowledge×5 — Staff showed insufficient knowledge about SIM and broadband issues.
- Long wait times×4 — Customers experienced excessive delays and multiple visits without resolution.
- Unresolved issues×4 — Problems like SIM activation or replacement were not fixed despite repeated visits.
