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Dyson

Purbachal, Kolkata

Electronics storeAppliance storeComputer accessories storeRefrigerator store

Launched in 2006, Croma, a brand of Infiniti Retail Ltd is an omni-channel electronics retailer with over 16,000 products across 550+ brands through 500+ stores across over 100+ major cities of India. Croma brings alive the promise of a ‘Brighter Every Day’ with a world-class ambience to shop both in-store and online on croma . com while also creating a seamless omnichannel shopping experience that lets you enjoy the best of both, online and offline worlds.

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Address

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BKV Project, situated at 4/2, Kalikapur Rd, near Abhishikta Apartment, Gitanjali Park, Kalikapur, Santoshpur, Kolkata, West Bengal 700099

Direction

Phone+919123335726

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Types Of Products

Electronics store Appliance store Computer accessories store Refrigerator store

Facilities & Features

Electronics StoreAppliance StoreComputer Accessories StoreRefrigerator Store

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Terms & conditions

Voucher amount is inclusive of all taxes and service charges.

This coupon code is issued by Dyson and magicpin is acting as facilitator only.

Vouchers are non refundable.

What reviewers say

Based on 20 reviews from magicpin and online sources

Mixed experiences, hit-or-miss service

The Croma Kalikapur store receives mixed reviews. Many customers praise the helpful and knowledgeable staff, particularly Dibakar, Sukanta Bhowmik, and Pritam Das, and appreciate the wide product range and smooth purchasing experience. However, a significant number of complaints highlight poor after-sales service, defective or dented products, unfulfilled replacement promises, and hidden fees. Issues with installation and rude behavior from some staff are also noted. Overall, the store has both strong advocates and dissatisfied customers.

Most praised

Helpful and knowledgeable staff×7 — Several customers noted that staff like Dibakar and Sukanta provided clear explanations and patient assistance.
Wide product selection×3 — Customers appreciated the spacious store with a broad range of electronics and appliances.
Smooth purchase process×3 — Some reviewers found the billing and delivery process professional and hassle-free.
Good pricing and transparency×2 — A few customers mentioned competitive pricing and clear terms without hidden charges.

Worth knowing

Poor after-sales service×6 — Many customers reported unresponsive support and unresolved defects after purchase.
Defective or dented products×4 — Several buyers received damaged items or products that malfunctioned shortly after delivery.
Unfulfilled replacement promises×3 — Customers complained that assured replacements for faulty products were not honored in time.
Hidden fees and charges×2 — Some customers were surprised by unexpected fees for home visits or services not disclosed upfront.