Xcellent Technologies

Freshservice IT Service Management Software

Download Now - https://play.google.com/store/apps/details?id=com.freshservice.helpdesk Google Ratings - 4.0 (1.4K reviews) | 33 MB | Playstore Downloads - 100K+ | Rated for 3+ About the App - Freshservice | Asset Tracking | IT Service Desk | Task Module Introduction Freshservice IT service desk software can integrate IT and the business. It is a simple migration to a cutting-edge, effective, ITIL-compliant service desk application. It has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT system. Freshservice IT Service Management Software Features: Intuitive Consumer-Grade Service- Modernize your employee engagement with integrated support channels and AI-driven service management. Rapidly deploy a solution targeted towards fast time to value and end-user adoption. Incident Management- Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI. SLA Management- Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations. Knowledge Management- Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 3rd party information and other internal content management systems to create a powerful knowledge base. Unified Service Catalog- Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to as complex as new hire onboarding. Unify your service delivery into a single, modern platform. AI-Powered Service Management- Support end-users with powerful chatbots, enhance agent productivity with intelligent suggestions and gain powerful insights with AI-driven analytics. Freshworks AI is easy to deploy and delivers immediate value. Workload Management - Monitor workload easily with a complete overview of all the work assigned to you and your team members. Track their availability to plan incoming work better and manage their assignments with ease to ensure balanced workload levels and timely. completion of work.

₹ 999/YearYear