Terms & conditions
Details
• This Gift Card is accepted exclusively at Listed select Apple Premium Partner, Apple Premium Reseller, and Mono Apple Authorised Reseller stores within India, not official website.
• Applicable over and above store discount.
• E-Gift Vouchers are not valid on clearance sale, open box devices, App Store purchases, or service centres.
• Multiple E-Gift Vouchers can be clubbed in one bill up to ?40,000 in a single invoice.
• Partial redemption is allowed, and the voucher can be redeemed across multiple stores.
• Replacement, cancellation, or cashback is applicable only against purchased vouchers.
• magicpin or its affiliates are not responsible if the E-Gift Voucher is lost, stolen, destroyed, or used without permission.
• For queries or grievances related to this Gift Card, contact apr-gc-support@razorpay.com or call 1800 571 3987.
• Once redeemed, the E-Gift Voucher is non-refundable in any form (cash/credit/store credits).
• This E-Gift Voucher is powered by Razorpay.
• E E-Gift Voucher cannot be transferred for value or re-sold or redeemed for cash.
What reviewers say
Based on 22 reviews from magicpin and online sources
✨ Mixed service experiencesThe Apple Premium Reseller (iVenus) in Surat receives mixed reviews. Many customers praise the staff's helpfulness, quick service, and knowledgeable support for Apple products, with several noting fast repairs and a welcoming atmosphere. However, a significant number of negative reviews cite unprofessional behavior, poor customer service, high diagnostic fees, and long wait times for repairs or returns. Some customers also mention difficulty locating the store and lack of parking. Overall, the service center has both strong advocates and dissatisfied customers.
🟢 Most praised
- Helpful and responsive staff×8 — Multiple customers appreciated the staff's quick responses and willingness to assist.
- Fast repair service×3 — Several reviews noted that repairs were completed quickly, sometimes within minutes.
- Knowledgeable technical support×3 — Customers found the team well-informed and capable of diagnosing issues accurately.
- Welcoming atmosphere×2 — A couple of reviewers mentioned the store environment was friendly and inviting.
- Good service for Apple products×2 — Some customers felt the center effectively handled their Apple device needs.
🟡 Worth knowing
- Unprofessional staff behavior×4 — Several customers reported rude or unhelpful interactions with service center employees.
- High diagnostic fees×2 — A couple of reviews complained about being charged for inspections that led to expensive repair quotes.
- Long wait times for service×2 — Some customers experienced delays of several days for repairs or returns.
- Poor customer support for warranty×2 — A few reviewers felt the center did not adequately handle warranty-covered issues.