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THEKKAN LINTO THOMAS 13 Jul 2023
Title: Inconsistent Experience at Tonico Cafe - Great Chicken Strips, Mixed Pasta Quality Review: My recent visit to Tonico Cafe left me with mixed feelings about the overall experience. While the chicken strips and tender coconut shake were enjoyable, I was disappointed by the behavior of an employee regarding the Pesto Pasta. The main issue arose with the Pesto Pasta dish. The pasta shells were not properly boiled, resulting in a hard and undercooked texture. When I brought this concern to the employee's attention, they adamantly refused to admit any mistake, insisting that this was how they cooked it. This lack of acknowledgment and unwillingness to rectify the situation was disheartening, as it disregarded the importance of customer satisfaction. On a positive note, I must mention that the chicken strips I ordered were delicious. They were well-cooked, flavorful, and definitely a highlight of the meal. Additionally, the tender coconut shake was a delightful refreshment, offering a tasty combination of flavors. However, it's important for any restaurant to prioritize consistent quality and customer satisfaction. The employee's behavior in response to the pasta issue was a letdown, as it displayed a lack of professionalism and a failure to take responsibility for mistakes. I believe Tonico Cafe has the potential to provide a better dining experience if they address these concerns. By acknowledging and rectifying errors and focusing on delivering consistent quality across all their dishes, they can create a more satisfying experience for their customers.