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Mixed customer service experiences
Abans Homagama receives mixed reviews, with many customers praising the friendly and helpful staff and excellent customer service, while others report severe issues with delivery delays, defective products, poor after-sales service, and unresponsive staff. The positive experiences highlight staff going above and beyond, but negative reviews warn of unprofessionalism and lack of accountability.
What customers love
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Address
22/C High Level Rd, Homagama 10200, Sri Lanka
Offerings
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Terms & conditions
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Abans Homagama Reviews
3.7
What reviewers say
Customer reception is sharply divided. Many praise the friendly and helpful staff, with several highlighting excellent customer service and a few noting exceptional efforts like arranging special deliveries. However, a significant number report severe issues: long billing waits, delayed or damaged deliveries, poor warranty service, unprofessional staff, and lack of accountability. The negative experiences center on the Homagama branch specifically, with multiple reviewers warning others to avoid it.
- Friendly staff×8 — Multiple customers described the staff as friendly and supportive.
- Excellent customer service×7 — Several reviewers praised the overall customer service quality.
- Helpful explanations×2 — Staff provided detailed explanations about products to customers.
- Above-and-beyond delivery — One customer appreciated a special delivery arrangement without extra charges.
- Poor warranty service×2 — Customers faced issues with warranty claims and replacements.
- Delivery delays and damage×3 — Orders were delayed for weeks and sometimes arrived damaged.
- Unprofessional staff×4 — Staff were described as rude, unhelpful, and ignoring customers.
- Lack of accountability×3 — The branch failed to follow up on promises and ignored calls.