Taj Hotels

Loved the service at this place

I want to begin this review by saying i was thoroughly impressed with this hotel and staff. I would be so bold as to say this hotel is the BEST in all of Gurugram, and i say that with confidence because i have stayed at many of the 4 and 5 star hotels here. The GOOD: Special thanks must be given to Sylvester because his professionalism and indepth explanation is what ultimately led me to book my stay at the Taj City Gurugram. I usually do indepth research and when i came across the interview he did, i had a great feeling about my stay. He is just as pleasant and professional as he was on the video. I truly believe he needs to be given a higher position. I only plan to return if he is still employeed there on my next visit. I would also like to thank a couple of others but unfortunately I lost the paper with there names on it. There was one housekeeper named Shively and one female that worked with Sylvester, I cannot remember her name, that also helped me out tremendously. The rooms were prestine, the pool and lounge areas are perfect. The Thai restaurant was top notch, I highly recommend the lobster. If there is any issue, however slight, the chef will correct it immediately. Shoutout to him for the amazing lamb dish he replaced for the duck dish i ordered and did not like. Everyone there was so helpful and accommodating. The BAD: The prices are through the roof. I can not argue that it's not worth it, but be prepared to spend money cause there isnt anything cheap/affordable in there. I believe this is to be expected though because the hotel is definitely an elevated luxurious experience. The UGLY: There are too major points I would like to highlight. For one, they will call and knock a million times a day. I understand that they are being helpful but sometimes part of the relaxing experience inside of a hotel is to not be bothered. I was receiving phone calls at 7am asking me about phone chargers and I had no clue what the receptionist was talking about. I had the do not disturb but there was constant knocking on the door, forcing me to have to keep answer the door. Lastly, the thing that bothered me the most was one of the concierges keeping my 50 rupees. Now the amount is nothing to even complain about, but it's the principle. I requested change and was told I would be given my change and I never received it. Almost 24hrs went by and I had to ask 3 separate times and I still never got my change. I was given some lukewarm bs excuse about they did not know my room number and that's why it wasn't returned. Funny to me because they seemed to know it when they were calling a billion times a day and constantly knocking on the door. Overall, I would rate this hotel and the experience a 9.2/10. Very polite, although they will frequently cut you off while you are talking, and extremely accommodating. I have to say I love this place. Hopefully one day my 50 rupee will return, lol. But seriously I give this place 4 thumbs up, 6/5 stars!!!!! -P.S. Promote Sylvester now, he is an asset to that hotel.