Airtel Store
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Mixed service quality
The store has mixed reviews. Some staff members like Abdul, Neha, and Anil provide excellent, prompt, and polite service, especially for SIM card issues and plan changes. However, many customers report rude behavior, unhelpful staff, and attempts to push postpaid plans over prepaid. Issues with duplicate SIMs, billing discrepancies, and lack of coordination with customer care are common complaints.
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Address
5/270 Ground Floor, New Hindustan Chs Ltd, Linking Rd, Khar, Bandra West, W, Mumbai, Maharashtra 400050
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Airtel Store Reviews
3.5
What reviewers say
Customer experiences at this Airtel store are sharply divided. Many praise specific staff members like Abdul, Neha, and Anil for efficient, polite, and proactive service, especially for tourists and seniors. However, a significant number of reviews report rude behavior, mis-selling of postpaid plans, unresolved issues, and contradictory information from staff. Common complaints include staff pushing postpaid over prepaid, slow service, and lack of knowledge. The store appears to have a few excellent employees but systemic issues with training and honesty.
- Helpful staff×8 — Several customers praised staff like Abdul and Neha for polite and efficient service.
- Quick service×3 — Multiple reviews mention fast processing of SIM cards and plan changes.
- Good for tourists×2 — Tourists found the store helpful for obtaining SIM cards quickly.
- Senior citizen friendly — One senior citizen reported fast resolution of issues by staff.
- Misleading sales tactics×4 — Customers report being pushed into postpaid plans when requesting prepaid.
- Rude staff×3 — Several reviews mention staff being rude and unprofessional.
- Unresolved issues×3 — Customers complain that problems like SIM duplication or billing are not fixed.
- Slow service×2 — Some customers experienced long wait times and slow responses.
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