⭐️⭐️⭐️⭐️⭐️ Outstanding Service by Mr. Avinash – Ram Maruti Road, Thane
I am currently in UAE and urgently needed a specific frame before 22nd Feb, as someone was travelling from India to UAE to bring it for me. Since I was calling internationally, timely coordination was very important.
Initially, I contacted other Lenskart locations. Hiranandani store informed me the frame was unavailable. Then I spoke with Manpada store, which unfortunately was a very disappointing experience. For three days, I was continuously following up through international calls and WhatsApp, clearly explaining my urgency. However, there were delays in responses, confusion, and no clear solution. If delivery within my timeline was not possible, it should have been informed on the first day instead of delaying the process for three days.
Finally, I contacted the Ram Maruti Road store, and Mr. Avinash attended my call. From the beginning, he understood my urgency and handled everything very professionally. He showed me frame options on WhatsApp, guided me properly with lens selection, discussed the UAE time difference, and completed the entire process smoothly within about two hours — from frame selection to payment.
He also smartly suggested choosing store delivery instead of home delivery for faster processing. I placed the order on Thursday, and my glasses were ready even before the committed time — by Saturday.
This was probably one of the first international orders handled by the store, and it was ready for delivery even before time. That level of dedication and coordination is truly impressive.
I am extremely happy with the service. Special thanks to Mr. Avinash and the entire team for their professionalism and customer-first approach.
Highly recommended! 🙌